VGC Repairs
3336 N Texas st, Ste J
PMB 170
Fairfield, CA 94533
VGC Repairs.com guarantees the performance and quality of all the products we supply for a minimum of 30 days. After 30 day's returns will be considered on a case by case basis. VGC Repairs has the right to change this policy at any time. If you feel you have a faulty product, please read the conditions of the following return policy:
- ATTN: International Customers: If you choose USPS Priority International mail for delivery there is absolutely no tracking provided by the US Post office. The US Post office is not required to scan the item at any time, occasionally they do scan upon drop off, but it is not a guarantee. VGC Repairs is NOT responsible for your package being lost, stolen or seized. VGC Repairs will NOT refund or reship the item for non receipt since there is no possible way we can verify wither it was received or not. The only method of tracking by US Post Office is USPS Express International (EMS EXPRESS), this will provide a door to door tracking number. ONLY USPS Express mail will be honored for non receipt of merchandise! **UNLESS the item is seized by either US Customs or your countries Customs dept.
** We are required by US Customs law to list EXACTLY what is in the package and it actual value. VGC Repairs will not mark the item as a GIFT or Decrease the value of the item! - No product can be returned to VGCrepairs.com for REFUND once it has been removed from its original packaging. NO EXCEPTIONS
- Please be sure that your product is set up correctly and properly installed. Common problem areas are incorrect wiring, not following diagrams or instructions correctly and poor quality installation techniques or using conductive glue on the intensafire.
- If you are satisfied that your product is faulty, you must request an RMA number, please use the Return Authorization link on the Right side this website. Please ensure you enter a valid e-mail address and phone number, complete all fields on the RMA request form. 24-48 hours after submitting the completed RMA number request form you will be contacted via email or telephone with unique RMA number and product return instructions.
- Returned items must be complete without exception. i.e. - in original packaging with all cables, manuals, software, packaging and included accessories regardless of size or value.
- When returning a product, you must enclose a copy of your sales receipt.
- All warranties are Return To Base (RTB). Therefore it is your responsibility to pay all shipping costs including import taxes for any returned items. VGCrepairs.com will cover the shipping costs (standard shipping rates) when sending replacement (replacing verified defective merchandise) orders to you.
- It is your responsibility to ensure that the returned goods are packed properly and insured against loss or damage during shipping to us. We cannot accept any responsibility for goods damaged in transit to us.
- If the returned product is verified faulty, it will be replaced or repaired as soon as possible. If the item is no longer available, it will be replaced with an equivalent or higher specification product. You are entitled to a refund (within 30 days of purchase) for the total value of the your order less shipping cost to you (* applies to verified defective returned merchandise only).
- If the returned product is verified as working 100%, it will be shipped back to you as soon as possible. You are responsible for all return shipping costs which can be paid by credit card or money order. You are entitled to a refund (within 30 days of purchase) for the total value of the your order less shipping costs and a 30% restocking fee (* applies to verified working returned merchandise only).
- ALL ITEMS BEING RETURNED TO VGCREPAIRS.COM FROM A LOCATION OUTSIDE OF THE USA MUST BE DECLARED/MARKED CLEARLY AS RETURNS/REPAIRS OTHERWISE CUSTOMS WILL APPLY TAXES AND DUTY TO THE RETURNED ITEM TO BE PAID BY VGCREPAIRS.COM AND WE WILL REFUSE DELIVERY OF THE ITEM. YOUR RMA NUMBER MUST ALSO BE CLEARLY MARKED ON THE PACKAGE
Express Mail International Service is not available to:
Afghanistan
Antigua and Barbuda
Ascension
British Virgin Islands
Burma
Comoros
Cuba
Falkland Islands
Gambia
Gibraltar
Iran
Kiribati
Korea, Democratic Peoples Republic of (North)
Lebanon
Libya
Montserrat
Pitcairn Island
Reunion
Saint Helena
Saint Pierre and Miquelon
Sao Tome and
Principi
Somalia
Suriname
Tonga
Tristan da Cunha
Tuvalu
Wallis and Futuna Islands
