Customer Service:
707 200 2512
3336 N Texas st, Ste J-170
Fairfield, CA 94533

Hours:
Monday - Friday 10 am - 5 pm (PACIFIC TIME)
Saturday 10 am - 4 pm (PACIFIC TIME)
Sunday - CLOSED

If your Telephone number is BLOCKED or says UNKNOWN - We will not answer the phone, as they types of calls are usually from solicitors.

Canceling Your Order
After you have clicked "Pay", your order begins to process and you cannot make any online changes to your order.

To cancel your order prior to shipment, you must contact customer service at 707-200-2512 or send an urgent email to sales@vgcrepairs.com . Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
Changing Your Order After you have clicked "Pay", your order begins to process and you cannot make any online changes to your order.


To change your order prior to shipment, you must contact customer service at 707-200-2512 or send an urgent email to sales@vgcrepairs.com. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

Our Products
Q: Who should I contact with questions concerning warranty?
A: Contact us directly with questions concerning warranty. If you contact customer service. Please specify the product name, online order number in your e-mail subject.

Q: Does VGC Repairs offer extended warranties for any products?
A: We do not currently offer or extend product warranties for any products.

Q: How do I know your VGC Repairs products are authentic?
A: We guarantee all of our VGC Repairs products are genuine and authentic unless otherwise stated.



Our Shopping Cart
When you are shopping on VGC Repairs and add an item to your cart, it is saved in your Shopping Cart. The Shopping Cart holds products you wish to purchase while you shop, the same way you use a shopping cart in a retail store.



Options in the Shopping Cart:
Update the quantity - To do this, simply type in the quantity you wish to purchase and click "Update Cart icon * two arrows."

Remove an item from your Shopping Cart.
To remove an item, click on the "Trash Icon" and click "Update Cart."

If you wish to continue shopping on VGC Repairs , you can use the Shopping Cart to store items you wish to purchase. Click on "Continue Shopping" to search the site for additional items. At any time during your shopping experience, you can return to your Shopping Cart by clicking on "Shopping Cart."

Proceed to secure Checkout
When you are ready to purchase your item(s), click on "Checkout." Our checkout process is fast, easy and secure.
Our Web Site


Q: How often is the stock updated on VGC Repairs?
A: We are constantly adding to our expansive collection of products. By regularly updating our product lines we are able to supply you with most current trends and new items.

Q: What forms of payment are accepted?
A: We currently accept Cash, Western Union and most major credit cards.

Q: How do I know when my order has been shipped?
A: Once your order has been shipped, you will receive an e-mail from us. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected. If you use Yahoo, MSN, or hotmail you must add orders@vgcrepairs.com and sales@vgcrepairs.com to your safe list to avoid have the email sent to your spam, junk or being removed before received.

Q: How can I track my order?
A: Customer have any inquiries, forward email to sales@vgcrepairs.com refer Order Transaction ID. Once purchase has been shipped, we will email a confirmation with order transaction id only.

Q: Can I ship to my office or another residential address even if it is different than my billing address?
A: While, you can ship to an office address, or a residential address other than your billing address it MUST be listed with your credit card company or the approval process will be denied.

Q: During the order and shipment process, when is my credit card billed?
A: Your credit card is billed when your order is received.


Returns
Q: When can I expect to receive the item I sent to VGC Repairs for exchange/repair/refund?
A: We will notify you of the status of your query by e-mail.

Q: Can I exchange a product I purchased on VGC Repairs?
A: You can exchange an item as long as the original purchase meets all of the return criteria. However, we will not reship a product until we receive the original item back for inspection.

Q: Is there a preferred method by which I should return an item to VGC Repairs?
A: Ship your return via some sort of insured postage since we cannot be held responsible if your parcel goes missing. Return to the address listed at the top of the invoice.

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